FUTURE HORIZON Integrated Facilities Management
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Technology and how we work.

Every request is logged, tracked and reported, so you always know what has been done, by whom and when.

Work-order lifecycle

Every request, tracked from report to close.

The same six steps apply to a dripping tap and to a chiller failure. Nothing is handled informally or lost between shifts.

  1. 01

    Report

    A request arrives through the agreed helpdesk channels: phone, email, WhatsApp or the client portal where provided.

  2. 02

    Log & prioritise

    It becomes a work order with a unique reference, location, asset and priority.

  3. 03

    Assign

    The right technician receives the job with its details and the asset's history.

  4. 04

    Complete

    Work is carried out safely, with before-and-after photos and parts used recorded.

  5. 05

    Verify & close

    A supervisor checks the result and the requester is informed.

  6. 06

    Report

    The job feeds the asset history and your monthly performance report.

Priority framework

The right response for the right problem.

Each request is classified by its impact. Response and completion targets for each level are agreed with you and written into your service-level agreement.

PriorityTypical examplesResponse target
P1 EmergencyRisk to people or serious damage: water leaking into an electrical room, total power loss, fire-system fault.Agreed in your SLA
P2 UrgentAffects operations or comfort: air-conditioning failure in an occupied area, lift out of service.Agreed in your SLA
P3 RoutineMinor defects: lamp replacement, dripping tap, damaged ceiling tile.Agreed in your SLA
P4 PlannedScheduled preventive maintenance and small improvements.Agreed in your SLA

Visibility for clients

What you can see at any time.

Every work order, asset and PPM task is recorded with a unique reference and its full history, so information is captured once and can be reported on at any time.

Where a client already uses a CAFM or helpdesk system, we can work within it.

Asset registerEvery maintained asset with its location, condition and history.
PPM calendarWhat is due, when, and what was completed.
Work-order historyEach job with its reference, status, photos and close-out notes.
Monthly reportPerformance against your KPIs, with findings and next actions.
Sample structure

Monthly facilities report

  1. 01Executive summary
  2. 02Work orders opened and closed, by priority
  3. 03PPM completion against plan
  4. 04KPI performance against SLA
  5. 05HSE observations and incidents
  6. 06Asset condition and recommendations
  7. 07Energy and consumables, where in scope
  8. 08Actions for next month

Report content is agreed with each client during mobilisation.

How we are organised

Clear lines of responsibility on every contract.

Every client knows who to call and who is accountable. Each level has a defined role, and HSE and quality report independently of day-to-day operations.

  1. ACC
    Account managerYour single point of contact for service, reporting and contract matters.
  2. SUP
    Site supervisorsRun daily operations, inspect work and manage teams on site.
  3. TEC
    Technical and service teamsTrained technicians and service staff assigned to your facility.
  4. HSE
    HSE and qualityIndependent checks on safety, compliance and service standards.
  5. MGT
    Management teamReviews performance with you and is accountable for the contract.

See it for your facility.

Tell us about your site and we will show you how requests, maintenance and reporting would work for you.

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